This discussion open up from time to time at both sides customer and providers with several inquires
What is fitting business needs?
Which will gives top management monitoring and control?
Which will report accurate timely information?
Which will help in enhancing core business functions process?
Which will be delivered in time?
Area
Ready Made
Tailored
Initiation
Studying the market needs (segment, industry)
Research and development are accumulated on the past experience
Mixed focus on latest technologies and new business needs
Complex sales process takes time
Provider needs more pre-sales effort demos / prove of concepts to ensure the application will fulfill business requirements
Customer should be aware there are changes will occurred on business process
Customer needs more investigation concerning the application, reference and live prove of concept
Ad-hoc according to customer request
Ends when the project delivered to customer
Focus on technology which fulfill business need
Simple sales process takes short time
Provider should have the skill set to understand business requirements, and industry needs
Customer ensure the business requirements will be fulfilled as is
Planning
Provider past experience as industry expert helps in planning
Time and cost could be estimated according to the followed implementation methodology
Effort is focused on mapping the business to application (analysis phase) so that the main focus on the business itself
Provider focus on fit/gab analysis, identify the As Is / To Be business process
Provider and customer share the risk, and that managed by project management methodology, and contract type accordingly
Provider could plan for development if it’s nessary to customer requirements
Application out of the box may need developed functionality to fulfill specific industry needs (Industry Solution)
Provider past experience in development helps in planning
Time and cost could be estimated if the scope baseline is well defined
Effort is focused on development life cycle as whole
Provider and customer share the risk, and that managed by project management methodology, and contract type accordingly
Provider risk, is developing the application from scratch even if it was done in previous project, since the developed application is tinny customized to requirements not easy to configured
Executing
Customer focus on how business cases will be handled on application during analysis and pilot (prove of concept)
Customer gain value added by using application features which lead to business process reenginering to enhance business process
Accelerated deployment process (rapid implementation)
Provider focus on implementing the development life cycle (Requirements gathering, design, development, testing, and deployment)
Customer focus on ensuring that how his/her business will be treated on the application specially in the analysis phase (if the customer not aware of the application)
Customer may not gain value added from application since the requirements are developed As Is
Monitoring and Controlling
Monitoring and controlling on the level of business process on the application
Monitoring and controlling on the quality of application development (quality control, testing, retesting) and ensuring the requirements are fulfilled
Operation
Enhancing the operational process and results by advancing the functionality usage
Reporting issues to provider for fixes
Regular maintenance tasks (backup, and user mistakes)
Enhancing application performance
Reporting raised bugs to provider to fix it
Start develop the other functional areas
